{"id":1957,"date":"2025-01-06T12:29:14","date_gmt":"2025-01-06T12:29:14","guid":{"rendered":"https:\/\/mysticmoon-light.com\/?page_id=1957"},"modified":"2026-09-27T09:14:21","modified_gmt":"2026-09-27T09:14:21","slug":"terms-of-service","status":"publish","type":"page","link":"https:\/\/mysticmoon-light.com\/terms-of-service\/","title":{"rendered":"Returns, Cancellations &#038; Terms"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1957\" class=\"elementor elementor-1957\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa03b02 e-flex e-con-boxed e-con e-parent\" data-id=\"aa03b02\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9ef75a7 e-con-full e-flex e-con e-child\" data-id=\"9ef75a7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05c1f5a elementor-widget elementor-widget-heading\" data-id=\"05c1f5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns, Cancellations &amp; Terms<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a242c9 e-con-full e-flex e-con e-child\" data-id=\"7a242c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa0e7d1 elementor-widget elementor-widget-text-editor\" data-id=\"fa0e7d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For delivery options and shipping information, please see our <a href=\"https:\/\/mysticmoon-light.com\/shipping-returns-and-cancellations\/\">Shipping &amp; Delivery Policy<\/a>.<\/p><p><b>Returns:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We accept returns and cancellation\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You may request a return within <\/span><b>7 days<\/b><span style=\"font-weight: 400;\"> from the date of receiving the shipment, except for special cases.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All items must be returned in their new, unused condition.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Crystals that have been used or damaged are not eligible for a return.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers are responsible for returning shipping costs or returning it in person to our location in Limassol.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Custom or Exclusive Items:<\/b><span style=\"font-weight: 400;\"> Products that have been made to order or are exclusive <\/span><span style=\"font-weight: 400;\">cannot<\/span><span style=\"font-weight: 400;\"> be returned, <\/span><span style=\"font-weight: 400;\">except<\/span><span style=\"font-weight: 400;\"> in exceptional circumstances.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Once we receive the return, it will be inspected, and you will be refunded or given store credit based on your request.<\/span><\/li><\/ul><p><b>Cancellations:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cancellations are accepted within <\/span><b>24 hours<\/b><span style=\"font-weight: 400;\"> of placing an order, except for custom or exclusive items.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">In case of any problem please contact me through E-mail \\Chat and I will try to solve it as soon as possible.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Cancellation After Shipment Has Been Dispatched<\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you&#8217;d like to cancel your order after it has already been shipped, please contact me immediately via E-mail or the website chat. I will do my best to reach the courier and stop the delivery.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">However, please note that the shipping fee will be deducted from your refund to help cover the shipping costs I\u2019ve already incurred. Rest assured, I\u2019ll make every effort to ensure the process is as smooth and hassle-free as possible.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Your understanding is truly appreciated, and I\u2019m here to help with any questions or concerns!<\/span><\/p><p><b>Return and Cancellation Policy for <\/b><b>Exclusive<\/b> <b>Pre-Order<\/b><b> Items<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Order Cancellation:<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> You can cancel your pre-order item within <\/span><b>48 hours<\/b><span style=\"font-weight: 400;\"> of receiving the order confirmation.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Issue Resolution:<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> If you encounter any issues or need to cancel after the 48-hour window, please contact me via email or the website chat.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> If the shipment has <\/span><b>not yet been dispatched<\/b><span style=\"font-weight: 400;\">, I will cancel the order and issue an immediate refund, which will be processed within one business day Max.<\/span><\/li><\/ul><p><b>Cancellation After Dispatch:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the shipment is already on its way, you may still request a refund. <\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">However, the shipping cost will be deducted from the refund amount.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pre-order items are <\/span><b>exclusive<\/b><span style=\"font-weight: 400;\"> and specially crafted, which may result in longer shipping times compared to regular items.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Thank you for your understanding, and feel free to reach out with any questions or concerns!<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For exclusive products, if you wish to make a return, please reach out to me directly via Email or the website chat. <\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Depending on the weight and size of the item, I\u2019ll help find the most convenient and cost-effective return option for you.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">If you\u2019re located in Cyprus, you also have the option to return the item in person to my location in Limassol or arrange for me to pick it up. <\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Everything will be handled through open communication with you to ensure the process works smoothly and aligns with your preferences.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">I\u2019m here to make this as easy as possible for you! Don&#8217;t hesitate to get in touch with any questions.\u00a0<\/span><\/li><\/ul><p><b>Exchanges:<\/b><b><br \/><\/b><b><br \/><\/b><b>For items available in stock or those with multiple units, exchanges are absolutely possible. <\/b><b><br \/><\/b><b>However, for unique, one-of-a-kind pieces, it may not be possible to exchange them for the <\/b><b>exact same item.<\/b><\/p><p><b>In such cases, you have two options:<\/b><\/p><ul><li aria-level=\"1\"><b>Receive store credit to select another crystal or product of your choice.<\/b><\/li><\/ul><ul><li aria-level=\"1\"><b>Get a refund directly to your original payment method.<\/b><\/li><\/ul><p><b>Please note that the exchange or refund will only be processed once the item has been returned in its original, undamaged condition\u2014just as it was sent to you.<\/b><\/p><p><b>I\u2019m here to ensure you\u2019re happy with your purchase, so please don\u2019t hesitate to contact me with any questions or requests!\u00a0<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You will need to cover any additional shipping costs for exchanges or exchange it in person in our location in Limassol.<\/span><\/li><\/ul><p><b>International Returns:<\/b><b><\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For returns outside of Cyprus, the customer is responsible for returning the product within <\/span><b>7 business days<\/b><span style=\"font-weight: 400;\"> of receiving the item.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The product must be returned in the same condition as it was received<\/span><span style=\"font-weight: 400;\">. Any damaged, broken, or altered items will not be accepted for return, and no refund will be issued.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For international orders, whether within the European Union or beyond, customers are responsible for covering the shipping costs associated with returning items. This includes both the initial shipping fees and the return shipping costs.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">If you have any concerns or need assistance with the return process, feel free to reach out\u2014I\u2019m here to help make it as smooth as possible! \ud83c\udf0d\u2728<\/span><\/p><p><span style=\"font-weight: 400;\">Your understanding is truly appreciated, and I\u2019m here to help with any questions or concerns!<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns, Cancellations &amp; Terms For delivery options and shipping information, please see our Shipping &amp; Delivery Policy. Returns: We accept [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1957","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mysticmoon-light.com\/wp-json\/wp\/v2\/pages\/1957","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mysticmoon-light.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mysticmoon-light.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mysticmoon-light.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mysticmoon-light.com\/wp-json\/wp\/v2\/comments?post=1957"}],"version-history":[{"count":20,"href":"https:\/\/mysticmoon-light.com\/wp-json\/wp\/v2\/pages\/1957\/revisions"}],"predecessor-version":[{"id":9902,"href":"https:\/\/mysticmoon-light.com\/wp-json\/wp\/v2\/pages\/1957\/revisions\/9902"}],"wp:attachment":[{"href":"https:\/\/mysticmoon-light.com\/wp-json\/wp\/v2\/media?parent=1957"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}